Kay Customer Service (10 FAQs)

Kay Customer Service (10 FAQs)

Is your company’s customer service up to par? 10 FAQs about Kay customer service will help you improve your business.


How can I contact Kay Customer Service

There are many ways to contact Kay Customer Service. You can call them at 1-800-539-2650, email them at [email protected], or chat with them online. You can also find a store near you and speak to a representative in person.

No matter how you choose to contact Kay Customer Service, you can be sure that you will receive the help and support that you need. They are always happy to answer any questions that you may have and help you resolve any issues that you may be having. So don’t hesitate to reach out to them today!


How do I return an item to Kay

If you need to return an item to Kay, please follow these simple steps:

1. Find the item you would like to return on your packing slip or invoice.

2. Include a note explaining why you are returning the item.

3. Mail the return using a trackable shipping method. We recommend using UPS or FedEx.

4. Keep your return tracking number for your records.

5. Once we receive your return, we will process it within 7-10 business days. You will be notified via email once your refund has been processed.


What is Kay’s return policy

If you are not satisfied with your purchase, you may return the item within 30 days for a full refund of the purchase price. Shipping and handling charges are non-refundable. All returns must be postmarked within 30 days of the date of purchase and must be in the original packaging with all tags attached. Returns will be processed within 5-7 business days of receipt.

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How do I cancel an order with Kay

If you need to cancel an order that you placed with Kay, you can do so by contacting their customer service department. You will need to provide them with your order number and the reason for the cancellation. Once they have processed your request, you will receive a confirmation email from Kay.


How do I track my order from Kay

If you placed your order with Kay Jewelers online, you can track it by logging in to your account on the Kay Jewelers website. After logging in, click on the “My Orders” tab to view your order history. From there, you will be able to see the status of your most recent order. If you placed your order over the phone or in-store, you can contact Kay Jewelers customer service at 1-800-527-8029 to inquire about the status of your order.


I never received my order from Kay, what do I do

If you placed an order with Kay and never received it, there are a few things you can do. First, check your order confirmation email to see if there is a tracking number associated with your order. If there is, you can use that to track your package and see if it was delivered. If it says that your package was delivered but you never received it, reach out to Kay customer service. They may be able to help you locate your package or resend your order. If you don’t have a tracking number, reach out to customer service and they will help you figure out what happened to your order.

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How do I change or update my account information with Kay

In order to change or update your account information with Kay, you will need to log into your account and click on the “My Account” tab. From there, you will be able to update your personal information, shipping address, and payment method. If you have any questions or problems, you can contact customer service for assistance.


I am having trouble logging into my account on the Kay website, what should I do

If you are having trouble logging into your account on the Kay website, there are a few things you can do. First, try resetting your password. If that doesn’t work, contact customer service for help. When you contact customer service, be sure to have your account information handy so they can help you troubleshoot the issue.


I forgot my password for my Kay account, how can I reset it

If you forget your Kay account password, you can reset it by going to the “Forgot Password?” link on the login page. After entering your email address, you will be sent a password reset email. Once you click the link in that email, you will be able to create a new password for your account.


What are the hours of operation for Kay Customer Service

The hours of operation for Kay Customer Service are Monday through Friday 9:00am to 5:30pm EST.